Returns & Exchanges

At Black Moon Botanica, we want you to be completely satisfied with your mystical home additions. If your item is damaged or does not meet your expectations, you may return unused and unopened products within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Email our support team with your order number and a brief explanation of the reason for your return.

• 2.
  Secure Packaging

  Carefully pack the items in their original packaging to ensure fragile home goods and glass vessels are protected during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the package back to our botanical studio.

• 4.
  Refund Processing

  Once we receive and inspect your item, we will issue a refund to your original payment method within 5-7 business days.